Eventions Naples · Booking information

Terms & Conditions

Last updated: October 25, 2026

These terms explain how bookings, payments, event changes and rental services work. Please read them before confirming your event. Your individual proposal and written booking confirmation specify the services, items, dates and charges agreed for your celebration.

1. Definitions

1.1 "Client" refers to the individual or entity booking services from Eventions Naples.

1.2 "Company" refers to Eventions Naples, its employees, and subcontractors.

1.3 "Services" include event planning, rentals, balloon styling, decorations, and related offerings provided by the Company.

1.4 "Equipment" refers to rental items provided for the event, such as LED letters, furniture, backdrops, and other decor elements.

2. Booking and Payment

2.1 A 50% deposit is required to secure your booking. Submitting an inquiry or receiving a quote does not reserve your event date. Your booking is secured only after we have received your 50% deposit and confirmed your reservation in writing. The remaining balance is due no later than five (5) days before the event date. The deposit is not refundable in cash if the Client cancels; the credit provisions in Section 3 apply.

2.2 Payment can be made through Square by credit card or another payment method approved by the Company.

2.3 If full payment is not received by the due date, the Company may cancel the booking. Cancellation resulting from the Client’s failure to pay is handled under the Client cancellation policy in Section 3 and does not qualify as a Company cancellation under Section 3.6.

3. Cancellation and Refund Policy

3.1 All cancellations must be made in writing via email to mail@eventions-naples.com.

3.2 If the Client cancels, the deposit will be issued as a credit toward a future Eventions Naples booking, rather than refunded in cash. The credit is valid for twelve (12) months from its date of issue. Any amounts paid above the 50% deposit will be refunded to the Client upon cancellation. This applies to both timely and late Client cancellations. Future bookings are subject to availability and the pricing confirmed in the new proposal.

3.3 Please provide at least twenty-one (21) days’ written notice of cancellation whenever possible. Cancellations received less than twenty-one (21) days before the event are late cancellations. The same deposit-credit and refund policy in Section 3.2 applies to both timely and late cancellations. No additional cancellation fee will be charged.

3.4 Rescheduling is subject to availability. Any changes to pricing or costs resulting from a new date, location or scope of work will be explained and agreed in writing before the revised booking is confirmed.

3.5 In exceptional circumstances involving a serious reason, the Company may agree to an exception to the Client cancellation policy on a case-by-case basis. Any exception and its terms must be confirmed in writing.

3.6 If Eventions Naples cancels the booking for reasons other than the Client’s failure to pay, the Client will receive a full refund of all payments made to the Company for that booking, including the deposit. This refund provision also applies if the Company cancels because of circumstances described in Sections 7.3 or 10.1.

4. Rental Equipment

4.1 Rental items must be returned in the condition in which they were delivered, allowing for normal wear and tear. The Client is responsible for reasonable, documented repair or replacement costs for damage, loss or theft attributable to the Client or event attendees. Pre-existing damage and normal wear and tear are not chargeable.

4.2 The Client must take reasonable care of rental equipment during the agreed rental period and follow the Company’s setup, safety and use instructions. Any damage or missing items must be reported promptly.

4.3 Rental periods and collection times are specified in the booking confirmation. Any late-return charges must be disclosed in the proposal or otherwise agreed in writing. The Client must make the items available for collection at the agreed time.

4.4 If a requested item becomes unavailable, the Company will discuss a suitable alternative with the Client. Any material change to the agreed style, function or value requires the Client’s written approval.

5. Balloon Styling and Decorations

5.1 Balloon styling and decorations are subject to availability and customization requests made by the Client at the time of booking.

5.2 Balloons are sensitive to heat, sunlight, wind, rain and changes in temperature. Outdoor balloon longevity cannot be guaranteed. The Company will discuss foreseeable setup concerns with the Client. Responsibility for any loss or damage is subject to Section 7.

5.3 The Client is responsible for ensuring the event location is suitable for balloon installations, including appropriate space and surface conditions.

6. Event Planning and Execution

6.1 The Company will work closely with the Client to plan and execute the event as per the agreed-upon details.

6.2 Requests to change event details should be submitted in writing at least ten (10) days before the event date. All change requests, including those received after this deadline, will be assessed based on feasibility, availability, preparation already completed and the work required. Changes are effective only after the Company confirms them in writing. Any additional cost must be disclosed and agreed before the change is carried out.

6.3 The Company is not responsible for delays or issues caused by third-party vendors or services hired independently by the Client.

7. Liability

7.1 Each party is responsible for loss, injury or property damage to the extent caused by its own negligent or wrongful acts or omissions. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.

7.2 The Client must ensure that rental items and installations are used safely and as instructed. The Client’s responsibility for damage caused by the Client or event attendees is subject to the reasonable, documented costs and exclusions described in Section 4.1.

7.3 Weather and other circumstances outside the Company’s reasonable control may affect outdoor installations, delivery or event operations. The Company will notify the Client of known concerns and discuss reasonable options, including an alternative setup, location or date where available. Unsafe work or installations may be paused. If the Company cancels the booking, Section 3.6 applies.

8. Delivery and Setup

8.1 Delivery within Naples is complimentary for standard private-event bookings. Delivery outside Naples is subject to a delivery fee confirmed in the proposal. Corporate events and holiday bookings are quoted separately and may have different delivery and setup charges. Setup, pickup and any additional access or service charges are specified in the individual proposal before booking.

8.2 The Client must ensure that the venue is accessible and ready at the agreed setup and collection times, and must disclose relevant access restrictions, stairs, parking requirements, venue rules and any required permissions before the proposal is confirmed.

8.3 The Client must notify the Company promptly of changes to venue access or setup conditions. Any resulting changes to the schedule, services or charges will be discussed and confirmed in writing.

9. Photography and Marketing

9.1 The Company may photograph or film its event setup for marketing purposes unless the Client requests otherwise in writing before the event. Setup images will avoid identifiable guests and private information unless the required express consent has been obtained.

9.2 Identifiable attendees will not be included in promotional photographs or videos without their express consent to that use. For minors, consent must be obtained from a parent or legal guardian. Consent should be documented separately; the Client’s acceptance of these terms does not provide consent on behalf of all guests.

10. Force Majeure

10.1 If circumstances beyond the Company’s reasonable control prevent performance, including natural disasters, government restrictions or other emergencies, the Company will notify the Client promptly and discuss available alternatives. Any rescheduling requires written agreement. If the Company cancels the booking, the full-refund provision in Section 3.6 applies. This section does not override Section 7.1 or any rights that cannot lawfully be excluded.

11. Governing Law

11.1 These terms and conditions are governed by the laws of the State of Florida. Any disputes will be resolved in the appropriate courts located in Collier County, Florida.

12. Acceptance of Terms

12.1 By booking services with Eventions Naples, the Client acknowledges and agrees to these terms and conditions.

For questions or additional information, please contact us at mail@eventions-naples.com or (239) 272-1300.

13. Privacy and Updates

Information submitted through our website and used to arrange an event is handled as described in our Privacy Policy. Accepting these terms does not provide consent to use identifiable guest images for marketing.

We may update these terms from time to time. Unless required by law or agreed otherwise in writing, confirmed bookings remain subject to the terms accepted when the booking was confirmed.