Frequently Asked Questions

Use our event inquiry form to share your date, venue or city, occasion, guest count and the services you have in mind. We will review your plans and availability before preparing a proposal.

Your date is reserved only after Eventions Naples has received the required 50% deposit and confirmed your reservation in writing. An inquiry, form submission or quote alone does not reserve a date.

The remaining balance is due no later than five days before your event. Your proposal or invoice confirms the agreed services, applicable taxes and any delivery or additional charges.

Payment can be made through Square by credit card or another method approved by Eventions Naples. Use the payment instructions on your invoice; do not send full card details through email or the inquiry form.

Email mail@eventions-naples.com. The 50% deposit is issued as a credit toward a future Eventions Naples booking, valid for 12 months from the date of issue. Payments above the deposit are refunded. The same policy applies to early and late client cancellations, with no additional cancellation fee. Please give at least 21 days’ notice whenever possible. See our Terms & Conditions for details.

Rescheduling is subject to availability and written confirmation. If the new date, venue or scope changes the price or costs, we will explain those changes and agree them with you before confirming the revised booking.

We are based in Naples and work across Southwest Florida, Miami, West Palm Beach, Fort Lauderdale and Tampa. Travel throughout the USA is available by arrangement. Share your location so we can confirm availability and the travel requirements for your event.

Standard private-event bookings include complimentary delivery within Naples. Delivery outside Naples carries a fee confirmed in your proposal. Corporate events and holiday bookings are quoted separately and may have different delivery and setup charges. Your proposal specifies setup, pickup and any access or service charges.

Delivery, installation, rental duration and collection times are agreed for your booking. Tell us your guest arrival time, venue access window and any same-day removal requirements before the proposal is finalized. Specific arrangements depend on the service and schedule.

Provide a clear, safe setup area and timely access for delivery and collection. Share stairs, elevator reservations, parking or loading restrictions, venue rules and permission requirements in advance. Notify us promptly if access or setup conditions change.

Send us the venue’s requirements and deadlines before booking, including any certificate of insurance request or installation approval. We will review what is required and confirm whether we can meet it before your booking is finalized.

Basic Movie Night includes a 120-inch screen measured diagonally, projector, speaker and Windows Surface laptop. Luxury Movie Night adds a lounge with floor pillows, rugs, wooden trays, lights and blankets. See our Movie Night page and your proposal for current packages and guest limits.

Beanbag seating and the popcorn machine are separate add-ons. They are included only when selected and listed in your proposal. Our beanbag add-on includes a beanbag and blanket for each booked guest.

Yes. Share your space, guest count and power access so we can discuss a layout. Outdoor screenings are best planned after sunset. For an outdoor event, discuss a suitable weather alternative with us ahead of time.

Basic includes two hours, up to 80 printed photos in total, a standard template and standard backdrop. A Basic attendant is included when available and must be confirmed before booking. Premium includes three hours, one print per guest, a dedicated attendant, a custom template, premium backdrop options, red carpet and gold stanchions. Both include unlimited photo sessions during the rental, digital sharing and a USB copy of event photos. See the Photo Mirror Booth page for full details and current pricing.

Our listed packages include digital photo sharing by SMS or email and a USB copy of event photos. Please consider this sharing when choosing to participate. Marketing use of identifiable guest images requires separate consent; accepting the event terms does not provide consent for all guests. See our Privacy Policy.

The Candy Cart is rented undecorated with five candy jars and one white cake stand. Candy, balloons and other decorations are not included. Styled images are inspiration; your booking confirms any separately agreed extras.

Tell us which arrangement you have in mind, the guest count and the setup location. The layout and items included are confirmed in your proposal. Explore our Glamping page for inspiration.

Yes, tell us which services you would like to combine, such as marquee letters, balloon installations, a photo booth, movie night or luxury picnic. We will confirm availability and the combined scope in your proposal.

Share your color palette, inspiration, event details and any logo or artwork requirements when you inquire. We will discuss feasible options and confirm the design, selected items and price before booking.

Photos show styling ideas and examples. Your event layout depends on the venue, available items and the services you select. The proposal confirms what is included. If a requested item becomes unavailable, any material change to the agreed style, function or value requires your written approval.

Please submit changes in writing at least ten days before the event. Later requests are still assessed for feasibility, availability and preparation already completed. Changes take effect only after written confirmation, and any additional cost must be disclosed and agreed before the change is carried out.

Contact us as early as possible about forecast concerns. Weather may affect outdoor installations, delivery and operations. We will discuss reasonable alternatives where available, and unsafe work may be paused. Any rescheduling requires written agreement. If Eventions Naples cancels the booking, the company-cancellation refund policy in our Terms & Conditions applies.

Heat, sunlight, wind, rain and temperature changes can affect balloons. Outdoor longevity cannot be guaranteed. Share your installation location and event timing so we can discuss foreseeable concerns and suitable styling options.

Please report damage or missing items promptly. You are responsible for reasonable, documented repair or replacement costs for damage, loss or theft attributable to you or event attendees. Pre-existing damage and normal wear and tear are not charged. Follow the care and use instructions and make rentals available at the agreed collection time.

Staffing and attendance depend on the service and package booked. Delivery and setup do not automatically mean someone remains for the whole event. Tell us what assistance you need, and check the staffing and timing specified in your proposal.